Billing Terms and Conditions
This page explains how payments work at Postera Collective. It should be read together with our Terms and Conditions and Return and Refund Policy.
Currency and pricing
All prices on this store are shown in US dollars (USD) unless your region selector indicates otherwise. The price you see at checkout - product, shipping, and any applicable tax - is the complete amount you will be charged. We do not add hidden fees of any kind.
When you are charged
Your payment method is charged at the time you place your order. Because every print is made to order, production begins shortly after payment is confirmed.
Accepted payment methods
We accept all major credit and debit cards, plus the express options shown at checkout (such as Shop Pay, Apple Pay and Google Pay, depending on your device and region). For custom orders arranged by message, we may send a secure payment link instead.
All payments are processed by PCI-compliant payment providers over encrypted connections. We never see, handle or store your full card details.
Taxes and duties
- US orders: where required, sales tax is calculated and shown at checkout.
- International orders: prices do not include import taxes, VAT or customs fees that your country may charge on arrival. These are set by your local authorities and are the recipient's responsibility - see our Shipping Policy.
Order confirmation and receipts
After placing an order you receive an email confirmation with your order number and a summary of your purchase, followed by a shipping confirmation with tracking when your order dispatches. If you need a formal receipt or invoice for your records, contact us and we will provide one.
Failed or declined payments
If your payment does not go through, no order is created and nothing ships. If you believe a payment was declined in error, check with your card issuer first, then try again or use a different method. We are happy to help if something looks wrong on our side.
Refunds and disputes
Refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank - full details in our Return and Refund Policy. If you ever have a concern about a charge, please talk to us first - we resolve almost everything quickly and fairly, and it is always faster than a formal card dispute.
Pricing errors and promotions
Occasionally a price may be listed incorrectly due to a technical error. If that affects an order you placed, we will contact you before doing anything - you can confirm at the corrected price or cancel for a full refund. Promotional discounts apply only during their stated period and cannot be applied retroactively.