Return and Refund Policy

The short version: if anything is wrong with your order - damaged, defective, incorrect or lost - we fix it at our cost, quickly and without fuss. Because every print is made to order, we cannot take back items for a change of mind, but we will always work with you toward a fair outcome.

Damaged or defective prints

If your print arrives damaged or with a printing defect, we will replace it free of charge. Just send us your order number and two quick photos - one of the damage and one of the outer packaging - within 30 days of delivery. We put a replacement into production right away and expedite it. There is nothing to send back: keep or recycle the damaged print.

If you would rather have a refund than a replacement, just say so - we will refund you in full.

Wrong item received

If you received something different from what you ordered, that is our mistake and we will make it right immediately - a correct reprint or a full refund, whichever you prefer. No return needed.

Lost or stalled shipments

If your tracking stops moving for an unusually long time or your order never arrives, contact us. We will chase the carrier, and if the package does not turn up we will send a fresh replacement or issue a full refund - your choice. You will never be left out of pocket for a shipment that did not arrive.

Changed your mind?

Each print is custom-produced in your chosen size and finish, so we are unable to accept returns or exchanges for a change of mind - a made-to-order piece cannot be restocked. This also means the standard right of withdrawal does not apply to made-to-order goods in most jurisdictions, including the EU.

That said, we genuinely do not want you stuck with art that does not work in your space. Talk to us - we will look for a fair solution together.

Cancellations

You can cancel or change your order free of charge any time before it enters production, which usually happens within 1 business day. Contact us with your order number as soon as possible; if production has not started, we cancel and refund in full, no questions asked. Once a print has been produced or shipped, the policies above apply instead.

How refunds are paid

All refunds go back to your original payment method. We process them immediately; depending on your bank or card issuer, the funds typically appear within 5-10 business days.

Questions?

Contact us with your order number and we will sort it out - we reply within a day.