Privacy Policy

Your privacy matters to us. This policy explains, in plain language, what information Postera Collective collects, why, and what your rights are. The short version: we collect only what we need to sell you a print and get it safely to your door - we do not sell your personal information.

What we collect

• Order information: your name, shipping address, email address, and what you purchased - so we can produce, ship and support your order.
• Payment information: handled entirely by PCI-compliant payment processors. We never see or store your card details.
• Communications: messages you send us, so we can help you and keep a record of what we agreed.
• Usage data: anonymous analytics about how the site is used (pages visited, device type, general region) - see our Cookie Policy.

How we use it

• Producing and delivering your order, including sharing your name and address with the print facility and shipping carrier that fulfill it.
• Sending transactional email about your order: confirmation, shipping with tracking, and delivery updates.
• Answering your questions and providing customer care.
• Understanding how the store is used so we can improve it.
• Meeting legal obligations such as tax and accounting requirements.

What we never do

• We do not sell or rent your personal information.
• We do not send marketing email unless you have opted in - and you can unsubscribe with one click at any time.
• We do not collect more than we need.

Who we share data with

Only the services required to run the store: the Shopify platform that hosts it, payment processors, the production facilities that print your order, shipping carriers and tracking services, our email delivery provider, and analytics services. Each receives only what it needs for its role and operates under its own privacy commitments.

How long we keep it

Order records are kept as long as needed for support, warranty and legal (tax and accounting) purposes. Analytics data is aggregate and not tied to your identity.

Your rights

Depending on where you live (including under the EU GDPR and the California CCPA), you may have the right to access, correct, download or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us - we respond to every request. You can also manage sharing preferences on our Your Privacy Choices page.

Security

The store runs on Shopify's certified infrastructure with encryption in transit. Access to order information is limited to the people who need it to serve you.

Children

This store is not directed at children under 16 and we do not knowingly collect their information.

Changes and contact

If this policy changes meaningfully we will update this page. Questions or requests? Contact us - a real person reads everything and replies within a day.