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FAQ

Everything you might want to know about our prints, framing, shipping and care. If your question is not answered here, just reach out - a real person reads every message and replies within a day.

Prints and quality

What paper do you print on?

Every poster is printed on 330gsm hot press fine art paper - an archival-grade, acid-free, 100% cotton rag stock with a smooth matte finish. It is a heavyweight paper (about three times thicker than a standard poster) with excellent color depth and a soft, non-reflective surface that looks equally good framed or pinned.

Will the colors fade over time?

No - we print with fade-resistant pigment inks rated to keep their color for over 100 years under normal indoor conditions. Like any fine art print, it will live longest away from direct, harsh sunlight.

What sizes are available?

Most prints come in our standard range from 8"x10" (20x25cm) up to 36"x48" (91x122cm), including popular sizes like 12"x16", 18"x24" and 24"x36". Many designs are also available in A-series sizes (A5 to A1). Every size is listed on the product page - and if you need something you do not see, message us about a custom size.

Do the colors match what I see on screen?

Very closely, though every screen renders color a little differently. In our experience prints usually look slightly richer and more vibrant in person than on a monitor. If a print ever arrives looking meaningfully different from what you expected, contact us and we will make it right.

Are the photos on the product page the actual print?

The artwork is exactly what you will receive. Room photos are styled mockups to help you judge scale and mood - the paper you receive is the full artwork, edge to edge, in the size you choose.

Framing

Are frames included?

Framing is optional. Every print is available unframed (shipped rolled) or in a solid wood frame in your choice of oak, black or white.

What are the frames like?

Our frames are solid wood with a slim 0.875" face and 1.125" depth - a clean, gallery-style profile that suits both classic and modern art. Each framed print is fitted with optical-grade clear acrylic (lighter and far safer in transit than glass, with no color distortion) and arrives with hanging hardware installed, ready to go straight on the wall.

Can I buy a frame separately?

We do not sell frames on their own - they are cut and fitted to order around your print. If you already own a print of ours and would like it framed, contact us and we will see what we can do.

Ordering

Can I change or cancel my order?

Yes - as long as it has not gone into production. Each print is made to order, and production usually starts within 1 business day, so contact us as soon as possible with your order number. If your order has not been printed yet, we will change or cancel it and refund you in full, no questions asked.

Do you offer custom sizes?

Yes. If your space calls for a size we do not list, send us a message with the artwork and the dimensions you have in mind, and we will let you know what is possible along with a quote.

What payment methods do you accept?

All major credit and debit cards, plus the express payment options shown at checkout (such as Shop Pay, Apple Pay and Google Pay, depending on your device and region). All payments are processed securely - we never see or store your card details.

Shipping and delivery

Where do you ship?

Worldwide. Every order ships with tracking, wherever you are.

How much is shipping?

Shipping is free across the United States. International rates are flat per order:

  • United Kingdom and most of the EU - $9.99
  • Italy, Belgium and non-EU Europe - $14.99
  • Switzerland - $19.99
  • Canada - $19.90
  • Australia - $29.90 / New Zealand - $29.99
  • Rest of the world - $24.99
How long will my order take?

Prints are made to order and ship within 1-3 business days. US delivery typically takes 3-7 days after dispatch. International orders are dispatched within 3-5 days and usually arrive within 1-2 weeks depending on the destination and local carriers. You will get an email with tracking the moment your order ships.

How do I track my order?

As soon as your print ships, we email you a tracking number with a link to the carrier's own tracking page. You can also visit our Order Tracking page anytime. We keep an eye on every shipment from our side too - if something stalls in transit, we usually know before you do.

Will I have to pay customs or import fees?

Orders shipped within the US never incur extra fees. For international orders, some countries may charge local import taxes or customs fees on arrival - these are set by your country and are the recipient's responsibility. Most of our international orders arrive without any extra charges.

How are prints packaged?

Unframed prints ship rolled in a rigid tube; framed prints ship flat in reinforced packaging with corner protection. Damage in transit is rare - and fully covered by us if it happens (see below).

Returns, damages and refunds

My print arrived damaged. What do I do?

We will fix it, free of charge and quickly. Send us a couple of photos - one of the damage and one of the outer packaging - through our contact page, and we will put a replacement into production right away, expedited. You are welcome to keep or recycle the damaged print; there is nothing to send back.

I received the wrong item.

That is on us and we will make it right immediately - a correct reprint or a full refund, whichever you prefer, with no need to return anything.

Can I return my order if I change my mind?

Because every print is custom-made to order in your chosen size, we are not able to accept returns for a change of mind - there is no way to restock a made-to-order piece. That said, we never want you stuck with art that does not work in your space: contact us and we will find a fair solution together. For anything that arrives damaged, defective or incorrect, we always replace or refund in full.

My order seems lost in transit.

If your tracking has not moved for an unusually long time, get in touch. We will chase it with the carrier, and if it does not turn up we will send a fresh replacement or refund you in full - your choice. You will never be left out of pocket for a shipment that did not arrive.

Still have a question?

Contact us - we read everything and reply within a day. There is a real person on the other end who genuinely cares that your art arrives beautifully.

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